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Back of House Operation FAQs
1. What is the Eats365 back-of-house solution and how does it work?
Eats365’s back‑of‑house solution streamlines kitchen workflows by connecting POS, Kitchen Display System (KDS), and Expedite Display. Orders taken in the front automatically route to the correct kitchen station and are flagged as ready once prepared—ensuring seamless communication and efficient operations.
2. How does back-of-house improve accuracy between front and kitchen teams?
With a back‑of‑house system, digital order transmission eliminates manual hand-offs. Orders are sent directly to kitchen screens and tagged by station; once cooks mark them ready, front‑of‑house staff receive instant updates—dramatically reducing order mishaps and wait times .
3. Can a back-of-house system help my kitchen go paperless?
Absolutely. The back‑of‑house KDS supports color‑coded time tracking, course sequencing, and special instructions—all visible on-screen. This cuts down on paper tickets in the kitchen and supports eco-friendly operations.
4. What order-view options does the back-of-house system offer?
The back‑of‑house KDS provides multiple views—by waiting time, category, table, or chronological order. It itemizes each order and shows elapsed wait times, helping staff prioritize preparation and ensure fast, accurate service even during peak hours.
5. Does back-of-house support integrations like inventory systems or kitchen robotics?
Yes. The back‑of‑house solution supports third‑party integrations, including real‑time inventory systems (to avoid stock-outs) and kitchen robotics—enabling automation across prep, cooking, and packing stages.